Refund Policy

Our approach is to remove the risk before the sale rather than negotiate after it. The free test comes first. The refund windows below back it up.

Step one: the free test

Every prospective customer can request 35 hours of full access at no charge. No card details are collected and there is nothing to cancel.

Use the time properly. Install a player on the device you actually watch on, load the credentials, check the channels and sports you care about, and stream during your normal viewing hours rather than at 3am when your local network is quiet. If anything looks wrong, tell support while the test is still running.

Step two: the money back windows

After purchase, the following applies:

Monthly, quarterly and half yearly plans. Refundable in full if requested within 7 days of activation.

Plans longer than six months, meaning the annual and two year subscriptions. Refundable in full if requested within 15 days of activation.

The window opens when credentials are delivered to you, not when you first log in.

Circumstances in which we refund

A refund is issued without dispute where:

• credentials were never delivered
• the credentials supplied do not authenticate and cannot be repaired
• a duplicate charge was taken for the same order
• you were billed for a plan or add on you did not select
• we are unable to supply a working subscription

Within the windows above we also accept ordinary dissatisfaction. We may ask what went wrong, because those answers improve the service, but a reasonable request made inside the window is approved.

Circumstances in which we cannot refund

We are unable to refund once the applicable window has closed, or in any of these cases:

• the fault lies with your internet service, for example insufficient bandwidth, packet loss, an unstable line or a data cap
• your television or device is not compatible with any supported IPTV player
• a third party application such as TiviMate, IBO Player, Smarters or a manufacturer app has its own fault, licence expiry or store removal
• a channel, event or title has been withdrawn by the upstream supplier or has moved to a different broadcaster
• the account has been suspended or terminated for credential sharing, restreaming, commercial use or another breach of our terms
• a chargeback or payment dispute was raised before contacting us
• the subscription was purchased through an iMax reseller, in which case the reseller is responsible for the refund

Add on connections

Additional connection add ons are refundable on the same timetable as the plan they were purchased against, provided the add on was never activated. Once an additional connection has been used, it is not separately refundable.

Submitting a request

Open a support ticket in your client area, start a live chat, or email iptvimax@gmail.com. Include the order number, the checkout email address, the device and application tested, and a description of the fault. Attach a screenshot or a short recording where possible.

Requests are assessed within 24 to 48 hours. Approved refunds are returned to the original payment method. Card and PayPal refunds typically settle in 5 to 10 business days depending on the issuing bank. Cryptocurrency payments are refunded in the same asset, at the value received, to a wallet address confirmed with us in writing.

Cancellations and partial periods

Unused time is not refundable in cash once a refund window has closed. If your situation has changed, contact support about downgrading, pausing or transferring your subscription instead. There is usually a workable alternative.

Contact Information

Phone: +1 321-357-3579

Email: iptvimax@gmail.com

Address: iMax IPTV 12507 Nanton Dr, Philadelphia, PA 19154, United States