Thank you for subscribing to iMax IPTV. We are committed to ensuring the satisfaction of our customers with our high-quality streaming content and dedicated support. However, we understand that there may be circumstances under which you may seek a refund.
Eligibility for Refund
– You are eligible for a refund within 7 days of your purchase if you are unable to access our iMax IPTV service due to technical difficulties that our support team cannot resolve. – Refunds will only be issued for the unused portion of your service based on the time of the cancellation request. – You must have a valid reason to claim a refund, as simply not liking the service is not grounds for a refund.
Non-Refundable Circumstances
– No refunds will be provided for any subscription after 7 days from the date of purchase. – Monthly subscriptions are not eligible for a refund. Please purchase a monthly subscription to test our service before committing to a longer-term subscription. – No refunds will be given for minor service issues that do not prevent the overall usage and enjoyment of our service, such as individual channel outages or short service interruptions.
How to Request a Refund
– To request a refund, please contact our customer support team at support@imaxiptv.com with your account details and a clear explanation of your issue. – Please include any relevant evidence (e.g., error messages, screenshots) to substantiate your claim. – All refund requests will be evaluated by our support team, and we will get back to you within 3 business days.
Processing Refunds
– If your refund request is approved, the amount will be credited back to the original payment method within 5 business days. – We will notify you once the process is initiated.
Changes to the Refund Policy
– iMax IPTV reserves the right to modify this refund policy at any time. Any changes made will be posted on this page and will become effective immediately. We encourage users to frequently check this page for any changes.
Contact Us
For further inquiries or clarification regarding our refund policy, please do not hesitate to contact our customer service team. We value your business and are here to assist with any concerns you may have.
