Support runs 24 hours a day, seven days a week, staffed from the United States. There are three ways to reach the team, and one of them is faster than the other two.
Live chat is answered continuously. Tickets and emails are usually answered within a few hours. Refund requests are assessed within 24 to 48 hours.
Copyright and DMCA correspondence is handled separately under the process on our DMCA page.
iptvimax@gmail.com
+1 321-357-3579
iMax IPTV 12507 Nanton Dr Philadelphia, PA 19154 United States
Quickest route. The chat window is available on every page of imaxiptv.com and inside the client area. You get a person rather than a menu tree. Use it for activation issues, login failures, buffering that needs diagnosing while it is happening, and pre sales questions.
Raise a ticket from your client area. Tickets suit anything that benefits from a written record: billing queries, refund requests, plan upgrades, connection add ons, credential reissues and faults that take several exchanges to resolve. Attachments are supported and the full history stays on your account.
A first message with the right details usually resolves in one reply instead of five. Please provide:
A screenshot or a short video recording is worth several paragraphs of description.
Undelivered credentials, authentication and login errors, player installation and configuration on any supported device, missing or time shifted EPG data, VOD titles that will not start, buffering and quality diagnosis, connection allocation and add on questions, sideloading on Firestick and Android TV, and moving a subscription to a replacement device.
Restart the device and the router. Then, if you are connected through a VPN, disconnect it and test again. Between them,
those two steps clear a large share of the quality complaints we receive.
Our user guide covers installation on every supported device and answers most setup questions on its own.
